Concierge

We are looking for a concierge to join the team at Hāpuku Lodge and Treehouses in Kaikōura, Canterbury. This is a full-time fixed term position (minimum 30 hours/week) starting immediately to April 2027. Based at our beautiful property, where you will take ownership for delivering a warm, seamless and highly personalised guest experience through pre-arrival through to departure. This role acts as a key point of contact for guests, coordinating local services and managing requests, ensuring consistent high-quality service and a memorable guest experience contributing to the unique hospitality offering that defines our luxury lodge.

Your duties will include:

• To respond to all guest enquiries promptly, professionally and with attention to detail, building genuine rapport
• Manage guest check ins and departures efficiently whilst maintaining a personalised experience
• Handle phone and email enquiries in a professional and timely manner
• To take responsibility for coordinating guest activities & logistics to meet both guest needs and Lodge standards
• To develop and maintain strong knowledge of the Lodge, Kaikōura and surrounding regions, staying informed of local events and seasonal offerings to share with guests
• Build strong relationships with local suppliers/operators, ensuring accurate and timely communication on bookings and seamless delivery of guest itineraries’
• Maintain accurate records and update paperwork, including all financial transactions, as required
• To anticipate guest needs proactively, successfully handling complaints calmly, professionally using a solution-based approach
• Maintain professional communication, discretion and integrity at all times
• Communicate clearly and effectively across other departments, building positive, collaborative relationships with our wider Lodge team
• Uphold a clean, organised, and efficient workstation at all times

About us

Hāpuku Lodge and Treehouses is a luxurious hospitality destination located in the breathtaking Kaikōura region of Canterbury, New Zealand. We pride ourselves on delivering exceptional guest experiences through world-class dining, stunning accommodation, and authentic Kiwi hospitality. Our philosophy centres on celebrating local, protecting our environment and creating unforgettable moments for our guests. We are committed to sustainable practices, environmental stewardship, and building a workplace culture where our team members feel valued, supported, and inspired to deliver excellence every day.

You'll enjoy:

• Being a key part of a creative and close knit guest services team
• Contributing to the smooth flow of our guest operations and creating memorable experiences
• Working with the best suppliers and activity providers in a must see destination
• Working in a team that values work-life balance; enjoying all the adventures Kaikoura and the region has to offer
• Good pay rates and a supportive work environment
• Staff perks, including discounted food and beverage

Apply now

If you think you are the right fit and are ready to take your career to the next level in a truly unique setting, we would love to hear from you. Please submit your CV, a cover letter outlining your experience and the contact details of two professional references. Join us at Hāpuku Lodge and Treehouses and be part of a hospitality experience that celebrates excellence, sustainability, and the very best of Kaikōura.

• Assist with Food and Beverage Service, as required

What we're looking for:

• 2+ years customer service experience, ideally in a luxury environment
• Confident in Microsoft Office (Outlook, Word, Excel) and handling phone enquiries
• Experience with reservation / property management / POS systems (RMS preferred)
• Excellent teamwork and interpersonal skills, displaying high emotional intelligence
• Experience coordinating bookings and managing supplier relationships
• Excellent attention to detail, organisation and time-management skills
• Flexibility to work a range of shifts, including weekends and public holidays
• Professional presentation
• Excellent written and spoken communication skills in English
• Passion for showcasing our local region and delivering memorable guest experiences

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