Housekeeping Supervisor

About the role

We are looking for an experienced Housekeeping Supervisor to join the team at Hāpuku Lodge and Treehouses in Kaikōura, Canterbury, starting in September 2026. This is a full-time position (minimum 30 hours/week) based at our beautiful property, where you will coordinate the daily housekeeping team to deliver a professional, seamless and efficient guest experience across all housekeeping duties. This role is key to our operations, ensuring consistent high-quality service and a memorable guest experience contributing to the unique hospitality offering that defines our luxury lodge.

Your duties will include:

• To take responsibility for the daily housekeeping tasks prioritising guest needs and requests
• To ensure that all common areas of the Lodge are always ready for guest use, that they are well maintained and cleaned to Lodge standards
• To assist, manage and coordinate the housekeeping team ensuring the rooms are ready on time
• To lead daily team briefings and handovers confidently
• To investigate & resolve any housekeeping related complaints on shift, timely & effectively
• Train staff, demonstrating proper techniques and standards
• Supervise housekeeping staff on shift and providing ongoing coaching and feedback
• Complete room checks, pro-actively addressing any issues
• Support and maintain deep clean schedules
• Liaise with other departments regarding guest bookings, special requirements and additional cleaning tasks (i.e window cleaning)
• To ensure our on-site laundry is kept organised and efficiently managed throughout the shift
• Manage linen, cleaning supplies & equipment coordinating repairs, replacement or stock levels as needed
• Ensure daily housekeeping site security procedures are followed
• Following Health & Safety guidelines & policies
• Ensure all equipment and work environments are well maintained, safe & operational
• Report any lost property, hazards or maintenance in a timely & accurate manner
• Maintain professional communication, discretion and integrity at all times
• Communicate clearly and effectively across other departments, building positive, collaborative relationships with our wider Lodge team

About us

Hāpuku Lodge and Treehouses is a luxurious hospitality destination located in the breathtaking Kaikōura region of Canterbury, New Zealand. We pride ourselves on delivering exceptional guest experiences through world-class dining, stunning accommodation, and authentic Kiwi hospitality. Our philosophy centres on celebrating local, protecting our environment and creating unforgettable moments for our guests. We are committed to sustainable practices, environmental stewardship, and building a workplace culture where our team members feel valued, supported, and inspired to deliver excellence every day.

You'll enjoy:

• The reward of a physical job that keeps you fit whilst you work
• Being a key part of a successful hospitality team with room for growth
• Contributing to a Lodge environment that guests’ talk about and remember for a long time
• Working with amazing office views everyday, in a must see destination
• Working in a team that values work-life balance; enjoying all the adventures Kaikoura and the region has to offer
• Good pay rates and a supportive work environment
• Staff perks, including discounted food and beverage

Apply now

If you think you are the right fit and are ready to take your career to the next level in a truly unique setting, we would love to hear from you. Please submit your CV & a cover letter outlining your experience to amy@hapukulodge.com. Join us at Hāpuku Lodge and Treehouses and be part of a hospitality experience that celebrates excellence, sustainability, and the very best of Kaikōura.

What we're looking for:

• 2 years professional cleaning or housekeeping experience, ideally in a luxury environment
• 1 year supervisor/team leader experience, ideally within a hotel or resort
• Confident in Microsoft Office (Outlook, Word, Excel)
• Experience with reservation / property management systems
• Excellent teamwork and communication skills, (good English communication for dealing with both team and guests)
• Good ability to problem solve and make well-balanced decisions
• Excellent attention to detail, organisation and time-management skills
• Flexibility to work a range of shifts, including weekends and public holidays
• Professional presentation and physically fit
• Passion for showcasing our local region and delivering memorable guest experiences

This role is currently fixed term from September 2026 to April 2027, however for the right candidate may develop into a permanent role.