Customer Services Officer

Kaikōura District Council is seeking a proactive and customer-focused Customer Service Officer to join our team. This is a dynamic role where you’ll be the first point of contact for our residents, visitors, and internal teams, helping us deliver outstanding service and strengthen community relationships.

About the Role
As a Customer Service Officer, you’ll provide friendly, accurate, and helpful service across multiple channels – in person, by phone, and online. You’ll manage enquiries, support administrative processes, and help optimise systems to ensure smooth operations. You’ll also play a key role in improving workflows, supporting automation initiatives, and providing insights through reporting.

Key responsibilities include:

• Delivering exceptional customer service and resolving enquiries at first contact.
• Handling cash transactions and balancing tills.
• Maintaining accurate data in CRM systems and supporting data quality initiatives.
• Assisting with process improvements and automation projects.
• Collaborating with stakeholders and providing training where needed.
• Using dashboards and reports to monitor performance and provide actionable insights.
• Supporting health and safety practices and participating in Civil Defence training.

What We’re Looking For
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Comfortable with technology and data systems (CRM experience is a plus).
• Positive attitude, adaptability, and problem-solving skills.
• Cash handling experience is desirable.

Why Join Us?
• Be part of a supportive, community-focused team.
• Opportunities for professional development and growth.
• Work in a role that makes a real difference to Kaikōura residents.

How to Apply
If you’re ready to take the next step in your career, apply online now with your updated CV and a brief cover letter, or email HR@kaikoura.govt.nz.

A full job description is available on our website www.kaikoura.govt.nz and applications will close 11am on the 8th of January 2026, or earlier, should we find the right candidate, so we encourage you to apply immediately, as we will be interviewing suitable candidates, as applications come in!

• Cash handling experience is desirable
• Knowledge of process improvement projects
• Advanced tech literacy
• Ability to work under pressure etc

Yes